Leading Scottish Law Firm Implements nFlow Digital Dictation For Citrix

Wright Johnston & Mackenzie chooses nFlow for easy integration in a Citrix environment, intuitive features; and to facilitate remote working

nFlow, a leading supplier of digital dictation and voice productivity solutions, announces that Wright Johnston & Mackenzie LLP (WJM), a leading Scotland-based independent law firm, has successfully implemented its Digital Dictation System (DDS), replacing the traditional analogue tape system for dictation. This solution has been rolled out across the firm’s offices in Glasgow and Edinburgh and is currently available to 80 users. The nFlow DDS is delivering significant efficiency and productivity gains to the firm.

Based on a thorough investigation of other market leading solutions, WJM chose nFlow for its suitability in a Citrix environment, intuitive usability and ability to facilitate remote and mobile working. For example, one of the firm’s fee-earners is based in Stornoway in the Western Isles. Access to the nFlow DDS means that the fee-earner is now able to digitally send client-related dictations to office-based staff for instantaneous execution and document production.

nFlow is enabling better work sharing and utilisation of back office staff resources across both offices. Because the nFlow DDS is a workflow-based solution, now digital dictations sent by fee-earners are accessible to the entire administrative pool. This ensures that client work is executed in a timely manner. Also, the dictations carry express guidance on the type of documentation required, priorities and urgency for transcription. Previously, secretarial staff received dictations on audio tapes, with no idea of how long the transcripts were. In addition, quite often a single tape carried dictations pertaining to more than one client. This made work sharing difficult amongst administrative staff.

Angus MacLeod, Partner, Wright Johnston & Mackenzie LLP, commented, “Digital dictation is an important efficiency enabling tool and has become indispensable for any legal practice. It made business sense for us to adopt this technology. The feedback from users including fee-earners and secretarial staff has been very positive. Compared to the previous analogue tape system, digital dictation has enabled a completely new way of working in the firm.”
MacLeod added, “We found nFlow to be the best fit for us. The solution is technically very sound. In fact, there aren’t many digital dictation solutions on the market that are so well suited to a Citrix environment. Also, we were very impressed by the company’s approach to customer service.”

Rob Lancashire, Managing Director at nFlow said, “nFlow DDS' ability to easily integrate in a thin client environment is unique. We have designed our DDS for Citrix based on an in-depth understanding of the rationale for adoption of this environment by customers in the first place, and then developed the solution so that it complements the benefits that thin client technology offers. We look forward to a mutually beneficial partnership with WJM.”

Recently, nFlow was awarded a medal in the ‘Best Small IT Supplier of the Year’ category at the prestigious BCS & Computing UK IT Industry Awards 2009 – Organisational Excellence.

Personal Injury Law Firm, Snipelaw, Upgrades to nFlow Digital Dictation System

nFlow’s flexible business model clinched the deal

nFlow, a leading supplier of digital dictation solutions, today announced that Snipelaw Solicitors, a Lancashire-based personal injury and accident claims law firm, has implemented nFlow’s Digital Dictation System (DDS) for its flexible business model, product quality and suitability for a thin client environment. The solution has been deployed at the firm’s Blackpool office, upgrading from the incumbent Dictaphone solution.

Snipelaw was looking for a DDS that would give the firm the flexibility to work with its choice of third party transcription provider. Whilst Snipelaw has in-house transcription facilities, it also uses a transcription agency. Contrary to common place business models in the industry, nFlow DDS uses a non-proprietary audio format allowing customers to send their dictations to any transcription provider using nFlow’s 360 degree integrated technology without the third party provider having to licence technology from nFlow.

Ian Snipe, Principal, Snipelaw Solicitors, commented, “In nFlow we have found a robust and flexible digital dictation solution that meets the day-to-day operational needs of our practice. Also, it allows us to take advantage of an agency service without nFlow restricting our choice of service provider or adding the latter’s costs of using nFlow on to our fees.”

nFlow’s suitability for a Thin Client IT environment was another reason for its selection. The nFlow DDS easily integrates with this infrastructure and is well supported by the company in this environment for the long term. This will allow Snipelaw to maximise its investment in Thin Client technology and the benefits that it offers.

Rob Lancashire, Sales and Marketing Director at nFlow, added, “A partnership-led approach for mutual benefit underpins our business philosophy, evident via our non-restrictive business model and technology offering to customers. This facilitates trust and a more productive way of working between both parties. Our policy of using non-proprietary audio formats ensures that there are no additional costs for our customers to use nFlow’s solution when working with other third party suppliers or indeed for services providers themselves wanting to work with our customers. This allows our customers to derive the best value from their investment in both nFlow and third party suppliers to maximise operational efficiency and business gains.”

To facilitate remote working in the firm, Snipelaw is also currently reviewing nFlow’s Mobile for BlackBerry application, which will deliver a professional digital dictation experience on the BlackBerry for users. The solution offers easy to use features such as pause recording, playback, rewind, forward, insert, overwrite, save as draft, title, mark as urgent or confidential, making remote working a truly efficient way of working.