Leading Scottish Law Firm Implements nFlow Digital Dictation For Citrix

Wright Johnston & Mackenzie chooses nFlow for easy integration in a Citrix environment, intuitive features; and to facilitate remote working

nFlow, a leading supplier of digital dictation and voice productivity solutions, announces that Wright Johnston & Mackenzie LLP (WJM), a leading Scotland-based independent law firm, has successfully implemented its Digital Dictation System (DDS), replacing the traditional analogue tape system for dictation. This solution has been rolled out across the firm’s offices in Glasgow and Edinburgh and is currently available to 80 users. The nFlow DDS is delivering significant efficiency and productivity gains to the firm.

Based on a thorough investigation of other market leading solutions, WJM chose nFlow for its suitability in a Citrix environment, intuitive usability and ability to facilitate remote and mobile working. For example, one of the firm’s fee-earners is based in Stornoway in the Western Isles. Access to the nFlow DDS means that the fee-earner is now able to digitally send client-related dictations to office-based staff for instantaneous execution and document production.

nFlow is enabling better work sharing and utilisation of back office staff resources across both offices. Because the nFlow DDS is a workflow-based solution, now digital dictations sent by fee-earners are accessible to the entire administrative pool. This ensures that client work is executed in a timely manner. Also, the dictations carry express guidance on the type of documentation required, priorities and urgency for transcription. Previously, secretarial staff received dictations on audio tapes, with no idea of how long the transcripts were. In addition, quite often a single tape carried dictations pertaining to more than one client. This made work sharing difficult amongst administrative staff.

Angus MacLeod, Partner, Wright Johnston & Mackenzie LLP, commented, “Digital dictation is an important efficiency enabling tool and has become indispensable for any legal practice. It made business sense for us to adopt this technology. The feedback from users including fee-earners and secretarial staff has been very positive. Compared to the previous analogue tape system, digital dictation has enabled a completely new way of working in the firm.”
MacLeod added, “We found nFlow to be the best fit for us. The solution is technically very sound. In fact, there aren’t many digital dictation solutions on the market that are so well suited to a Citrix environment. Also, we were very impressed by the company’s approach to customer service.”

Rob Lancashire, Managing Director at nFlow said, “nFlow DDS' ability to easily integrate in a thin client environment is unique. We have designed our DDS for Citrix based on an in-depth understanding of the rationale for adoption of this environment by customers in the first place, and then developed the solution so that it complements the benefits that thin client technology offers. We look forward to a mutually beneficial partnership with WJM.”

Recently, nFlow was awarded a medal in the ‘Best Small IT Supplier of the Year’ category at the prestigious BCS & Computing UK IT Industry Awards 2009 – Organisational Excellence.

Leeds Law Firm Implements .NET-based Digital Dictation

Lee & Priestley selects nFlow for technical superiority, ease of use and integration capability

nFlow, a leading supplier of digital dictation solutions, today announced that Lee & Priestley LLP, a leading Leeds-based law firm, has successfully implemented nFlow Version 5.0, a second generation, Microsoft .NET platform-based Digital Dictation System (DDS). The firm has replaced its digital dictation software with a modern workflow-based DDS across 64 users.
Following a detailed examination of solutions from the leading digital dictation suppliers, Lee & Priestley chose nFlow Version 5.0 for its .NET technology, ease of use and ability to integrate with third party applications. In the near future, the firm is looking to integrate nFlow Version 5.0 with its Arista Accounting Software. This will deliver additional time savings to fee earners as they will be able to get client and matter descriptions directly from the financial database, eliminating the need to manually input these details into their documentation.

Since the solution’s deployment, Lee & Priestley has seen a distinct increase in productivity of fee earners and administrative staff. With nFlow Version 5.0, Lee & Priestley has not only eliminated the need to employ temporary staff, but today 16 secretaries are able to service the 48 fee earners in the practice.

Craig Towers, IT & Telecoms Manager, Lee & Priestley LLP, said, “nFlow has made a huge difference to the way our staff works today. We now have a single platform for digital dictation, which is delivering tremendous efficiency gains to users. Also, we have installed a .NET technology, which is going to be around for the foreseeable future. No other digital dictation supplier was able to offer the level of technical sophistication that nFlow has.”

“nFlow’s approach to customer service is commendable. This came through in our very first meeting and based on our experience of working with them, we know that it was not a sales pitch”, Craig Towers added.

Rob Lancashire, Sales and Marketing Director at nFlow, commented, “.NET is definitely the preferred technology in the market today. Solutions based on the .NET framework are future-proof, offer richer functionality and a greater level of accessibility options and easily integrate with other IT systems deployed within organisations to deliver a consistent and seamless business environment. This reduces IT administration and lowers the total cost of ownership, crucial in today’s difficult economic environment.”

nFlow DDS Version 5.0 is the only enterprise-class digital dictation solution of its kind on the market today. It has been completely re-designed from the ground up based on the Microsoft .NET framework, to deliver an unrivalled low cost of ownership, exceptional functionality and benefits to users and customers alike.

nFlow Scoops Medal at the UK’s Most Influential IT Industry Awards

nFlow, a leading provider of voice productivity and digital dictation solutions, was presented with a Medal in the ‘Best Small IT Supplier of the Year’ category at the prestigious BCS & Computing UK IT Industry Awards 2009 – Organisational Excellence, held at a glittering event at the Battersea Parks Events Arena attended by over 1300 guests, last week. These Awards, the most highly celebrated and influential in the UK IT industry, are a platform for the entire IT profession to showcase best practice, innovation and excellence.

Rob Lancashire, Sales and Marketing Director at nFlow commented, “These awards are the epitome of recognition in the mainstream technology industry with the likes of IBM, Google and Rolls-Royce vying for the top position. For us to be recognised for innovation and excellence within our category at these awards is a very proud moment. We are truly honoured by this accolade.

“Our drive for customer-focussed technical innovation, which is undoubtedly the key to our success, will continue. We look forward to 2010 with renewed vigour. Based on our new product and service offerings introduced this year, we are well poised to take advantage of the opportunities that economic recovery will bring in the near future.”

David Clarke, Chief Executive Officer of BCS, The Chartered Institute for IT, said: “This year’s Awards have been exceptional. I was delighted to take part in the judging day and witness firsthand the quality of the winners and medallists. To qualify as a finalist is terrific. and I offer my heartfelt congratulations to all those who took part. They not only provide examples of best practice, but also demonstrate how IT is enabling today’s information society.

During 2009, nFlow has further strengthened its presence in the traditional legal market, established itself as the leading provider of digital dictation technology to the accounting, loss adjusting and financial investment sector; and achieved tremendous success in international markets.

Congratulating nFlow on its success at the Awards, one of its longest standing customers, Julie Berry, IT Director at Reynolds Porter Chamberlain, added, “This is a very well deserved acknowledgement for nFlow. In our view, nFlow’s customer service focus and the quality and technical superiority of its products truly sets it apart in the industry.”

Customer-driven technical innovations this year from nFlow include its iPhone solution and nFlowLive.com, a Cloud-based Dictation-as-a-Service (DaaS) offering. Today, nFlow is the only voice productivity and digital dictation software vendor to offer organisations advanced integration of dictations recorded on iPhones into their systems’ workflows. Also, the company’s timely launch of its hosted solution nFlowLive.com, has been very well received by professional services organisations that recognise the business need for digital dictation technology, but are unable to incur capital expenditure on installing such a solution in the current economic climate.

nFlow Digital Dictation Version 5.0 is the only enterprise-class digital dictation solution of its kind on the market today. It has been completely re-designed from the ground up based on the Microsoft .NET framework, to deliver an unrivalled low cost of ownership, exceptional functionality and benefits to users and customers alike.

nFlow Achieves International Success

Leading Norwegian law firm Wikborg Rein selects nFlow Digital Dictation, pioneers use of workflow-based digital dictation in Norway

nFlow, a leading supplier of digital dictation solutions, today announced that Wikborg Rein, one of Norway’s leading law firms, has selected nFlow Version 5.0, the second generation Digital Dictation System (DDS), along with nFlow Mobile for Windows, as its digital dictation solution of choice. Ranked number one in several business sectors in the Legal 500 EMEA listing, the firm has currently purchased licences for its Norwegian sites including Oslo and Bergen.

Prior to sanctioning the deal with nFlow, the firm simultaneously trialled another well established digital dictation solution at its Oslo site to benchmark the functionality and features delivered by Version 5.0. Wikborg Rein chose nFlow based on an overall assessment of the two systems. In addition to existing client support, nFlow has specially set up a Scandinavian and Central European support line to cover Central European office hours.

The solution will greatly enhance staff productivity through more effective remote and mobile working, allow better utilisation of staff resources, and facilitate work sharing amongst administrative staff at the firm. The full implementation will commence imminently.

Sigmund Solås-Johansen, Head of IT, Wikborg Rein, said, “We experienced first-hand the reasons for its widespread adoption during the trial period. nFlow was instantly embraced by both our fee earners and secretarial staff – not just for the immediate efficiency gains it delivered to them, but also for the workflow management part that could even out the workflow between the secretarial staff.”

Being an international law firm, often fee-earners travel abroad for client-related work. During the trial, users experienced the benefits of the nFlow DDS. They were able to turnaround documents such as meeting notes, legal paperwork and correspondence within hours as well as send instructional messages to office assistants instantly. They simply recorded their dictation from any geographical location and sent it to their office in Bergen for typing with express guidelines on level of urgency, type of documentation along with additional instructions as necessary to meet client deadlines and expectations. For instance, a solicitor visiting a client abroad was able to deliver notes from a meeting within an hour, in time for the next meeting with the same client for which the notes were required.

Rob Lancashire, Sales and Marketing Director at nFlow, commented, “We understand the legal business and the time pressures that fee-earners and secretarial staff have to deal with. These are universal, irrespective of region. Our solution is designed to enable firms to meet these administrative challenges, crucially freeing up valuable time for the more important fee earning activity. Further, internationally spread organisations can easily overcome issues caused by time differences across the geographies they conduct business in.

“We are delighted to be working with such a reputable firm. We look forward to a mutually beneficial partnership with Wikborg Rein.”

nFlow has been shortlisted for ‘Best Small IT Supplier of the Year’ category of the prestigious BCS & Computing UK IT Industry Awards 2009 – Organisational Excellence. It is the only digital dictation software developer ever to be shortlisted for this award.

nFlow Shortlisted For ‘Best Small IT Supplier of the Year’ in Prestigious IT Industry Awards

Chosen for technological innovation, approach to quality, professional excellence and ability to exceed customer expectations

nFlow, a leading provider of digital dictation solutions, has been shortlisted for ‘Best Small IT Supplier of the Year’ category of the prestigious BCS & Computing UK IT Industry Awards 2009 – Organisational Excellence. Entrants in this category are judged for their technological innovation, approach to quality, professional excellence and ability to exceed customer expectations.

Rob Lancashire, Sales and Marketing Director at nFlow commented, “We attribute our business success entirely to our customer-focussed technical innovation and dogged commitment to exceeding client expectations. Despite the difficult economic conditions, we have further strengthened our presence in our traditional legal market, established ourselves as the leading provider of digital dictation technology to the accounting, loss adjusting and financial investment sector; and achieved tremendous success in international markets. Our being shortlisted for this major IT industry award is testimony to these achievements. We are delighted.”

Customer-driven technical innovations this year from nFlow include its iPhone solution and nFlowLive.com, a Cloud-based Dictation-as-a-Service (DaaS) offering.

With the growing popularity of iPhone in business, nFlow offers fully supported enterprise-class digital dictation from iPhone devices. Users of the iPhone and iPod Touch devices at nFlow’s customer organisations are able to send digital dictation recordings to their offices, for integration into their enterprises’ nFlow Digital Dictation System’s (DDS) Version 5.0 workflow, with the click of a button. No other UK digital dictation software vendor is able to offer advanced integration of dictations recorded on iPhones into their systems’ workflows.

Organisations that recognise the business need for digital dictation technology, but are unable to incur capital expenditure on installing such a solution, through nFlowLive.com they have access to nFlow’s market leading, second generation enterprise-class Digital Dictation System (DDS) Version 5.0, based on the future-proof Microsoft .NET technology platform.

Leading Scottish Accountancy Advisory Implements nFlow Digital Dictation

Top 60 UK accountancy firm French Duncan achieves better work management; benefits from enhanced remote working capability

nFlow, the leading supplier of digital dictation solutions to the accountancy sector, has announced that Scotland-based French Duncan LLP, ranked amongst the top 60 accountancy firms in the UK, has successfully deployed its Digital Dictation System (DDS) along with the nFlow Mobile for BlackBerry application. With the first phase of implementation complete in the firm’s Glasgow and Falkirk offices, French Duncan is seeing visible benefits of increased efficiency and productivity and improved work flow and work load management at these sites. Prior to this, French Duncan was using the traditional tape-based system for dictation.

The firm has plans to extend this implementation to its Edinburgh and Kirkintilloch offices shortly.

nFlow has facilitated better work management and greatly improved remote and mobile working at the firm. Fee-earners at French Duncan are now able to send dictations instantly from any geographical location with express guidance on type of document, priorities and urgency for transcription. Previously, secretarial staff received dictations on audio tapes, with no idea of how long the transcripts were. Also, quite often a single tape carried dictations pertaining to more than one client. This made work sharing difficult amongst administrative staff. Because the nFlow DDS is a workflow based solution, now digital dictations are automatically saved in the right place and accessible to the entire secretarial pool. This ensures that client work is executed in a timely manner even when the primary staff working on individual clients is away due to sickness or holidays.

Further, nFlow has customised the nFlow Mobile application for BlackBerry for French Duncan to deliver additional functionality. For instance, aside from just using their devices to record and send dictations, fee-earners are also able to send instructional messages (voice and email) to their respective offices such as requests for meeting room bookings or information of their whereabouts to arrange client meetings.

Robert Kerr, Managing Partner, French Duncan, said, “We are always on the lookout for technology that can help us become more efficient as an organisation, as efficiency positively impacts on the service we deliver to our customers. nFlow’s technology has delivered instant business benefits to us and we are very keen to extend the solution to our other sites.”
Rob Lancashire, Sales and Marketing Director at nFlow, added, “In fixed cost base organisations such as accountancy firms, operational efficiency can directly facilitate higher business margins. Especially in the current economic climate, and with increasing competitive pressure in the professional services sector, digital dictation technology can deliver significant operational cost savings. Some of our customers have seen productivity increases of up to 30% and reductions in operational costs of up to 10%. Here in lies the business case for digital dictation technology.”

nFlow’s Digital Dictation Technology Attracts Financial Investment Sector

JM Finn implements nFlow digital dictation system on Virtual Desktop Infrastructure for productivity gains

nFlow, a leading supplier of digital dictation solutions to the professional services industry, today announced that its Digital Dictation System (DDS) has been successfully deployed at JM Finn, a leading privately owned UK investment manager, facilitating remote working and delivering productivity benefits to the business. Currently implemented in the company’s Bristol office, there are plans for gradual deployment at its other sites in London, Leeds, Bury St. Edmunds and Ipswich. Prior to nFlow’s DDS, the company staff were using traditional portable voice recorders for dictation.

The nFlow DDS is enabling better utilisation of resources, faster turnaround of transcripts for client document development and improved management and control of dictation tasks, all of which are contributing towards an enhanced customer service.

Following an investigation of the available solutions, JM Finn chose the nFlow DDS over all other competing products for its easy compatibility with the company’s Virtual Desktop Infrastructure (VDI) and nFlow’s approach to business and customer service.

Investment advisors and fund managers are able to dictate customer-related information for documents from any geographic location and send dictations in electronic format to their office for transcription with guidance on priorities based on client imperatives. Previously, secretarial staff were simply handed the audio tapes by client facing staff with no idea of how long the transcripts were and what the level of urgency was. Now secretaries also receive Outlook-style alerts when tasks are due. Also, because dictations are allocated to administrative staff in real-time, they are better able to organise workload and deliver more speedily.

Jon Cosson, Head of IT at JM Finn, commented, “Our advisors and fund managers are spread across the country, so from an IT strategy viewpoint, we have adopted VDI technology. We saw the business need for digital dictation, but faced the challenge of finding a solution that was compatible with our virtualised environment. We considered a number of digital dictation solutions and chose nFlow for the solution’s ability to work in our environment, but also because it is a good company to do business with. They are knowledgeable, approachable and showed a real keenness to work with us.”

Rob Lancashire, Sales and Marketing Director at nFlow, added, “Virtual Desktop Infrastructure is soon going to be a default technology, certainly within the knowledge worker-led professional services sector given the need for flexible and mobile working along with the other business benefits it delivers including cost savings, better utilisation of resources, centralised administration and improved data integrity due to centralised back-up, to name just a few. Interestingly, these are some of the benefits that digital dictation technology also offers, which is the reason it is attracting interest from other industry sectors, aside from the technology’s traditional markets.”

Lancashire added, “We recognised the potential of digital dictation technology adoption across professional services sectors and have developed our solution so that it is compatible with any IT environment, be it Fat Client, Citrix, Terminal Services or virtual desktop infrastructure. And for those businesses looking to adopt SaaS, we offer hosted Dictation-as-a-Service too.”

nFlow DDS is a work-flow based solution that includes microphone and headphone-related hardware, and offers an intuitive Microsoft Outlook-style interface. The solution also supports a wide range of mobile devices including BlackBerry, Windows Mobile and iPhone.