nFlow, a leading supplier of digital dictation solutions, announces that Freeth Cartwright LLP, one of the UK's leading regional law firms, has chosen to deploy nFlow Mobile for BlackBerry application to allow fee-earners to dictate on case matters from their Blackberry devices when working from locations where it is not possible or convenient to use their laptops. This solution will be rolled-out across the firm’s five sites including Nottingham, Birmingham, Derby, Leicester, and Manchester, imminently.
Based on a very successful pilot, Freeth Cartwright has selected nFlow for the solutions flexibility and easy integration with ‘Case Viewer’, its award winning case management portal; and its simplicity. The implementation and integration of nFlow Mobile for BlackBerry application is straightforward and does not require expensive consultancy or additional investment in technology on the part of firms deploying the solution. In addition, as this solution is licensed per device instead of being monthly or yearly subscription-based, it is an inexpensive solution compared to similar other BlackBerry solutions or portable voice recorders available on the market.
Once fully implemented, all fee-earners at Freeth Cartwright will be able to better utilise their time when working remotely or on the move. Also, they will be able to expedite urgent client matters quickly and more efficiently. For example, fee-earners will be able to record a digital dictation on their BlackBerry through the installed nFlow Mobile and send to it the nFlow email gateway, where it will be imported into the firm’s case management system and automatically routed to the appropriate secretary for immediate typing.
The nFlow Mobile for BlackBerry application will deliver a professional digital dictation experience on the BlackBerry with features such as pause recording, playback, rewind, forward, insert, overwrite, save as draft, title and mark as urgent, making it very convenient, intuitive and easy to use.
Chris Nicholson, IT Manager at Freeth Cartwright LLP, commented, “Whilst we have a digital dictation system already in place, to facilitate further improved work efficiencies for our fee-earners with BlackBerry devices, who very often are away from the office, we were keen to explore if the BlackBerry could be used for digital dictation. On market investigation, we found nFlow to be competitively priced, straightforward and simple to implement along with comprehensive functionality to deliver increased productivity in a fee-earning environment. Also, we were able to see the company’s attention to detail when it came to customer support. They have been fantastic.”
Rob Lancashire, Sales and Marketing Director at nFlow, added, “We are always looking for ways to enable customers to extend the scope of their existing technology and in doing so, maximise their investment. Our solution’s open architecture allows it to seamlessly integrate with third party applications, facilitating improved workflow and therefore operational efficiencies for firms.
“Like us, Freeth Cartwright has a reputation for innovation and customer focus, which makes us a great partnership.”
Friday 14 November 2008
Monday 10 November 2008
nFlow Strengthens Leading Position in the Accountancy Sector With Another Customer Win
nFlow, a leading supplier of digital dictation solutions, today announced that Edmund Carr LLP, a leading South East based accountancy firm, has implemented nFlow as its Digital Dictation Software (DDS) solution of choice, replacing its traditional tape-based dictation system. Edmund Carr LLP chose nFlow for the solution’s ability to deliver immediate productivity benefits to the firm. In addition, the proven feedback from current users of nFlow’s DDS in the accountancy sector significantly contributed to Edmund Carr’s selection of nFlow.
The nFlow DDS solution is facilitating greater business efficiency and reducing operational costs due to better utilisation of staff resources, faster turnaround time of transcripts, and better management and control of dictation tasks, all of which is contributing to an enhanced customer service from Edmund Carr LLP.
Edmund Carr follows close on the heels PKF LLP, ranked amongst the UK’s top 10 accountants and business advisors; and Scott-Moncrieff, one of the leading Scotland-based firms, to deploy nFlow’s digital dictation technology.
Stewart Martin, Partner at Edmund Carr LLP, said, “Given the volume of transcripts that are generated in the firm, it made huge business sense for us to take advantage of modern digital dictation workflow technology to realise improved efficiency gains. We are already seeing a greater utilisation of our secretarial staff and are now able to use the extra resource for other important business activities such as business development and marketing. In fact, this is the best software we have taken on recently - it has delivered instant productivity benefits to the firm, which will give us a definite advantage in the current economic climate.
“When we started looking for a digital dictation solution, based on our market survey and dialogue with innovative technology users in the accountancy sector such as PKF, it became amply evident that nFlow is the leading choice of solution in this sector. However, during our interactions with the company, we were very impressed by nFlow’s understanding of the unique challenges in our industry, and the company’s articulation of its strategic focus on the accountancy sector for the long term. All this combined made nFlow the best choice for our business.”
The nFlow DDS solution is delivering significant efficiencies for fee-earners and secretaries alike at the firm. Fee-earners are able to prioritise tasks for secretaries based on client imperatives. Previously, secretarial staff were simply handed tapes with no idea of how long the transcripts were and what the level of urgency was. Now secretaries are able to view detailed information about the dictations provided and also receive Outlook-style alerts when tasks are due, significantly aiding efficiency and productivity. Also, because dictations are allocated in real-time, they are better able to organise workload and deliver more speedily, enabling fee-earners to offer an improved service to their clients.
These benefits will be even more pronounced during busy seasons such as January when tax returns are due. The bulk of dictations at Edmund Carr LLP are for letters and fee notes. nFlow will enable fee-earners to deliver personalised correspondence as opposed to standard letters, demonstrating attention to detail and a high level of customer care.
Rob Lancashire, Sales and Marketing Director at nFlow, commented, “There is a compelling business case for the adoption of digital dictation workflow technology in the accountancy sector, especially at this time when the pressure to reduce costs is at its greatest. In fact, the fixed fee nature of accountancy work makes the productivity gains from DDS solutions even more beneficial for accountancy firms than it does for law firms, where digital dictation technology is already mainstream. This is driving the adoption of DDS solutions in the accountancy sector.
“We understand the working practices of the professional accountancy sector, and will continue to evolve our solution to meet its changing business requirements. We are committed to this sector for the long term. This along with our attention to detail when it comes to exceeding client expectations is what differentiates us and is the key reason for our growing success in this sector.”
nFlow DDS is a work-flow based solution that includes microphone and headphone-related hardware, and offers an intuitive Microsoft Outlook-style interface. The solution can be deployed in both, Terminal Services or Citrix environments and utilises the industry standard Microsoft SQL Server. It also supports a wide range of mobile devices including BlackBerry and Windows Mobile.
The nFlow DDS solution is facilitating greater business efficiency and reducing operational costs due to better utilisation of staff resources, faster turnaround time of transcripts, and better management and control of dictation tasks, all of which is contributing to an enhanced customer service from Edmund Carr LLP.
Edmund Carr follows close on the heels PKF LLP, ranked amongst the UK’s top 10 accountants and business advisors; and Scott-Moncrieff, one of the leading Scotland-based firms, to deploy nFlow’s digital dictation technology.
Stewart Martin, Partner at Edmund Carr LLP, said, “Given the volume of transcripts that are generated in the firm, it made huge business sense for us to take advantage of modern digital dictation workflow technology to realise improved efficiency gains. We are already seeing a greater utilisation of our secretarial staff and are now able to use the extra resource for other important business activities such as business development and marketing. In fact, this is the best software we have taken on recently - it has delivered instant productivity benefits to the firm, which will give us a definite advantage in the current economic climate.
“When we started looking for a digital dictation solution, based on our market survey and dialogue with innovative technology users in the accountancy sector such as PKF, it became amply evident that nFlow is the leading choice of solution in this sector. However, during our interactions with the company, we were very impressed by nFlow’s understanding of the unique challenges in our industry, and the company’s articulation of its strategic focus on the accountancy sector for the long term. All this combined made nFlow the best choice for our business.”
The nFlow DDS solution is delivering significant efficiencies for fee-earners and secretaries alike at the firm. Fee-earners are able to prioritise tasks for secretaries based on client imperatives. Previously, secretarial staff were simply handed tapes with no idea of how long the transcripts were and what the level of urgency was. Now secretaries are able to view detailed information about the dictations provided and also receive Outlook-style alerts when tasks are due, significantly aiding efficiency and productivity. Also, because dictations are allocated in real-time, they are better able to organise workload and deliver more speedily, enabling fee-earners to offer an improved service to their clients.
These benefits will be even more pronounced during busy seasons such as January when tax returns are due. The bulk of dictations at Edmund Carr LLP are for letters and fee notes. nFlow will enable fee-earners to deliver personalised correspondence as opposed to standard letters, demonstrating attention to detail and a high level of customer care.
Rob Lancashire, Sales and Marketing Director at nFlow, commented, “There is a compelling business case for the adoption of digital dictation workflow technology in the accountancy sector, especially at this time when the pressure to reduce costs is at its greatest. In fact, the fixed fee nature of accountancy work makes the productivity gains from DDS solutions even more beneficial for accountancy firms than it does for law firms, where digital dictation technology is already mainstream. This is driving the adoption of DDS solutions in the accountancy sector.
“We understand the working practices of the professional accountancy sector, and will continue to evolve our solution to meet its changing business requirements. We are committed to this sector for the long term. This along with our attention to detail when it comes to exceeding client expectations is what differentiates us and is the key reason for our growing success in this sector.”
nFlow DDS is a work-flow based solution that includes microphone and headphone-related hardware, and offers an intuitive Microsoft Outlook-style interface. The solution can be deployed in both, Terminal Services or Citrix environments and utilises the industry standard Microsoft SQL Server. It also supports a wide range of mobile devices including BlackBerry and Windows Mobile.
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