Another London Firm Selects nFlow’s Second Generation Digital Dictation System Over Market Leading Solutions

Financial savings gained from increased operational efficiencies pay for investment in nFlow

nFlow, a leading supplier of digital dictation solutions, today announced that Hunters Solicitors, a London law firm, has successfully deployed nFlow Version 5, its enterprise-class second generation, Microsoft .NET platform-based Digital Dictation System (DDS) across 74 users in its London and North Hampton offices.

Hunters Solicitors chose nFlow over other market leading solutions for its suitability in a thin client environment, comprehensive functionality, intuitive usability, easy deployment and system management, and ability to offer remote working capability.

As part of the DDS implementation, nFlow has installed a web upload portal, which allows fee-earners to remotely upload dictations via the Internet. This means that users can access the nFlow DDS from any Internet-enabled PC without the need for drivers or installed software.
Jean Newton, Office Manager, Hunters Solicitors, commented, “We have seen instantaneous operational efficiency benefits of this technology in our practice. Also, the return on investment in nFlow is exceptionally high compared to any other technology we have recently deployed. The financial savings we have made has already paid for our investment in this solution.”

From an IT management perspective, nFlow DDS Version 5 offers centralised administration of the solution. This means that the DDS does not require any client-side configuration. All user device and hardware driver configuration are served centrally from the server, further reducing operational costs. Theresa Fryer, IT Manager, Hunters Solicitors commented, “The IT department can now very easily roll out updates and upgrades centrally within minutes without the significant overhead of having to use third party technologies such as group policies or login scripts,” (typically required by users of competing DDSs).

For the future, Hunters Solicitors has the ability to integrate the nFlow DDS Version 5 with its Windows-based practice management system. This will deliver further operational efficiencies to the firm. Users will then not need to enter information into two separate systems, reducing duplication of data entry and ensuring accuracy of records in the firm. It will also help the firm automate document creation and management as well as time capture.

Rob Lancashire, Sales and Marketing Director at nFlow, added, “Since we began shipping Version 5 in October last year, we have already installed the DDS in over 20 practices and a significant percentage of our existing customers are now planning version upgrades. A key driver for this rate of adoption is that enterprises are able to realise immediate business efficiencies that positively impact the bottom line without requiring to make exceptionally large financial investments, especially in the current economic climate.”

nFlow Launches ‘nFlowLive.com’, Innovative New Dictation-as-a-Service Solution

Makes digital dictation technology more accessible; offers flexible pricing and free disaster recovery

nFlow, a leading supplier of digital dictation solutions, today announced that it is launching nFlowLive.com, a Cloud-based Dictation-as-a-Service (DaaS) solution. The company has developed this solution directly in response to demand from organisations that recognise the business need to deploy digital dictation technology, but are unable to incur capital expenditure on installing such a solution in the current economic climate. Adoption of digital dictation technology is driven by the operational efficiency and productivity gains it delivers to firms. With nFlowLive.com, this technology will be easily available to organisations with minimal investment and setup costs.

nFlowLive.com will be available from July 2009. Through this service, customers will have access to nFlow’s market leading, second generation enterprise-class Digital Dictation System (DDS) Version 5.0, based on the future-proof Microsoft .NET technology platform. With industry benchmark 99% service availability, fully supported nFlowLive.com offers a rich client install; secure data backup; disaster recovery; free online user training; and an option to entrust nFlow with the complete administration of users, drivers and updates. In addition, customers will be able to opt for automatic updates, eliminating the need to incur additional deployment costs. This will ensure that customers are able to take advantage of all new functionality added to nFlowLive.com instantaneously.

A range of flexible pricing options will be available to customers including monthly or yearly contracts for the service. Additionally, the cost of nFlowLive.com can be directly aligned with practices’ fee income, further enabling organisations to minimise their costs.

Rob Lancashire, Sales and Marketing Director at nFlow, commented, “Through nFlowLive.com, we are driving down the cost of deploying a DDS further and making the significant efficiency gains from digital dictation workflow more accessible to all firms during these difficult economic times. Also, we are adding value to our offering by enhancing the remote working and disaster recovery capabilities, for both existing customers and prospects.

“Within just eight months since the successful launch of nFlow DDS Version 5.0, the launch of nFlowLive.com is yet another demonstration of our commitment to technological leadership and customer service. nFlowLive.com leverages the Service Oriented Architecture, crucial to any modern Cloud-based application. Rather than simply writing a separate application to deliver our DDS in a browser alongside a legacy client technology, we have developed a rich client solution built on a single core of code. This allows the solution to be delivered to users anywhere via multiple channels – be it in the Cloud or through customers’ internal infrastructure.”

nFlowLive.com will support hardware from all major vendors such as Philips and Olympus. For instance, customers upgrading from other digital dictation packages to nFlowLive.com will be able to continue using their existing USB microphones, digital pocket memos, foot pedals and headsets, eliminating the need to incur additional equipment purchase costs.

It will also support all existing integrations with applications such as case management, practice management and document management systems.

Lancashire, concluded, “nFlowLive.com in its current form represents the first phase of our Cloud-based DaaS solution. We will be adding more functionality, flexibility and services to the solution over the coming months.”

nFlow DDS Version 5.0 is the only enterprise-class digital dictation solution of its kind on the market today. It has been completely re-designed from the ground up based on the Microsoft .NET framework, to deliver low cost of ownership, exceptional functionality and benefits to users and customers alike.